Re:Read This Before You Build Uber for X
by fragmede on Friday September 01, 2017 @04:06PM
(#15151966)
Of course, after hailing and waiting, and then taking the ride, you had to pay for the taxi. And frequently the credit card machine was "broken" and you had to argue with the driver about not having any cash. In a time when many individuals have moved away from cash almost entirely, that was a huge source of friction, and Uber and Lyft largely solved with in-app credit card payments. Because you had to have the app to hail a ride, payment for individual rides after entering a card for the first one is frictionless for the user.
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This happened to me last month, in the US. We were in a popular tourist hotel, so I figured we would take a cab that's already here rather than trying to hook up with a Lyft driver. It was the worst! "Broken" credit card machine, charging extra for bags, etc. It's like instead of trying to compete with better service, the taxi driver wants to get his before the industry implodes.