Re:Ask HN: Freelancers do you use a ticket system for clients?
by kirubakaran on Thursday August 31, 2017 @09:20PM
(#15145424)
My prediction is that they'll not want to learn a new process that you put in place, which would most likely seem arbitrary to them. Since they're paying for the work, they'll expect you to just handle it. And hopefully you're charging them enough for this so that you can do this without resentment. By the way, are these ongoing projects or are you doing post-delivery support?
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Re:Ask HN: Freelancers do you use a ticket system for clients?
by steven_braham on Friday September 01, 2017 @05:59AM
(#15147239)
It's a mix.
For example, I have taken over the Wordpress hosting and management of several existing websites. They pay me a fixed fee and from time to time I adjust some things for them.
And there also ongoing projects in development where people leave feedback.