Re:Ask HN: Freelancers do you use a ticket system for clients?
by steven_braham on Thursday August 31, 2017 @03:50PM
(#15143307)
Could you please explain that further? Isn't it standard practice at a lot of companies that you raise a support ticket instead?
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Re:Ask HN: Freelancers do you use a ticket system for clients?
by twobyfour on Friday September 01, 2017 @08:31AM
(#15147798)
That's a very "enterprisey" interaction. Most people and companies that hire freelancers instead of large agencies do so because they want less bureaucracy and more direct access and personal communication. They want to know that their request is being received and taken care of instead of going into some faceless potential black hole of a system.