I think that's the point, actually. (Unless there's some political issue that I'm missing.) Google can make a simple mistake and the customer has to bear the burden of it. When something like this happens, there's no indication that Google will or even can address the mistake in a timely fashion -- or maybe not ever. Google's basic philosophy of no customer service for free products means there isn't much you can do, other than wait and hope, or raise a stink and hope.