There are tons and tons of seller horror stories, especially with buyers from Asian countries. They will buy an iPhone or something, pay for it, then request a return/refund from the seller but they send back a box of scrap. Even if you don't manually refund their money, they will dispute it, and eBay just sees the return tracking # as 'delivered' and gives them their money back. It really doesn't matter how much you protest, eBay pretty much always sides with the buyer.
A formulae that mix weight + dimensions + sender data + receiver data + followed route + category of contents. In several parts. Some parts (buyers adress, weight, category, etc...) can be verified for buyer, other for seller. The total formula is available only for the postman and would be easily verifiable.
When the package is sent, a mobile app sends the buyer a message with the buyer part that is checked against the data entered by the buyer in his/her own telephone. The buyer can quickly compare both md5 in the phone and must answer to the postman approving the message in order to the package being accepted in the post.
All returned packages have to be put in a special post yellow envelope available only in the post and checked against the maild5 using the weight and measures of the original (plus-minus a reasonable confidence interval). A machine calculates the statistic probability of having a different content and if under some p-value the postman will not accept the returned package.
Or maybe just more honest people?
It was just an alternative (jokingly) to the idea of the "MD5 for mail packages".
The actual issue is not with the Postal Service or the delivery, it is with Amazon checks on it.
The package was sent to address B instead of address A, it was delivered by the post/courier to address B, and properly signed for by a valid recipient at address B.
It is the Amazon checks that failed to detect that the order was intended for address A and that having it delivered to address B does not represent a fulfillment of the order.
There is however IMHO no need of a complex verification algorithm, and a statistic p-value calculation triggering this or that action.
Of course. But maybe this should be automatized and solved in advance instead to allow it and solve (or let fall the customer) later, at least for most valuable items
I mean, it's not like the number of this kind of frauds is that large, probably somewhere there is an Amazon report stating that they have a fulfillment rate with full satisfaction of customers of 99,9999%, the whole issue (not only Amazon's of course, most "remote" or "call center based" assistance is terrible) is about how poorly this (minimal) 0,0001%is managed.
If the numbers are so small, I believe these large firms could well put in charge of these cases someone with some more capabilities than the "standard" call center guy/gal just reading a script and incapable of solving (or not allowed to solve) these cases.
In the OP's case, it doesn't seem like Amazon would even care to watch the recording seeing as how they are ignoring pictures that clearly show the item delivered to the wrong address with incorrect contents, but it gives me peace of mind at least.
So many stories were shared like "the thing arrived damaged, and when I called Amazon I talked to a person and they shipped a replacement out right away no questions asked."
Where is that now?
"Amazon gives better protections to sellers" is not a compelling story for attracting customers.
In my experience, eBay is MUCH more slanted to the seller than Amazon.
The real sophisticated scammers are truly unbelievable. Unfortunately, I can't say more on this stuff, but I'll hint that the most egregious scams use both eBay and Amazon, pitting the flaws of each company against each other.
I can't say with any pride that I likely know every possible scam to run on each site as a buyer or seller, although I've never personally executed any scams.
As an FYI, any seller who sells on eBay sells on Amazon. They will push to whatever they can get away with on each platform.
I'll add: to protect yourself as a buyer, find the seller ratings before you decide to purchase. For eBay, bare minimum, 99%. Anything less is too low, even for Top Rated. For Amazon, 99% as well.
At this point it seems like there are new stories about Amazon Marketplace scams almost daily. Does anyone think Marketplace is a priority for Amazon leadership these days? Does Bezos even know it is still operating? It's not getting the A team, obviously.
Meanwhile connecting sellers and buyers is all eBay does. They don't make devices, produce TV shows, run cloud services, etc. etc. Of course their support is good. It has to be.