Of course. But maybe this should be automatized and solved in advance instead to allow it and solve (or let fall the customer) later, at least for most valuable items
I mean, it's not like the number of this kind of frauds is that large, probably somewhere there is an Amazon report stating that they have a fulfillment rate with full satisfaction of customers of 99,9999%, the whole issue (not only Amazon's of course, most "remote" or "call center based" assistance is terrible) is about how poorly this (minimal) 0,0001%is managed.
If the numbers are so small, I believe these large firms could well put in charge of these cases someone with some more capabilities than the "standard" call center guy/gal just reading a script and incapable of solving (or not allowed to solve) these cases.
It was just an alternative (jokingly) to the idea of the "MD5 for mail packages".
The actual issue is not with the Postal Service or the delivery, it is with Amazon checks on it.
The package was sent to address B instead of address A, it was delivered by the post/courier to address B, and properly signed for by a valid recipient at address B.
It is the Amazon checks that failed to detect that the order was intended for address A and that having it delivered to address B does not represent a fulfillment of the order.
There is however IMHO no need of a complex verification algorithm, and a statistic p-value calculation triggering this or that action.