Re:A New Way to Tell Your Airline You Hate It
by kqr on Friday August 11, 2017 @01:10AM
(#14986711)
I mean sure, the company could add a second tweet at the end of the interaction:
Support: if you would like us to improve our service for your needs, you are free to send constructive feedback to [email protected].
The reason most companies want the feedback first is because after the customer has received compensation there is little incentive to help the company out. It's viewed as a transaction of feedback for compensation.
But asking the user to be detailed over Twitter is probably futile, given the character limit.
Support: if you would like us to improve our service for your needs, you are free to send constructive feedback to [email protected].
The reason most companies want the feedback first is because after the customer has received compensation there is little incentive to help the company out. It's viewed as a transaction of feedback for compensation.
But asking the user to be detailed over Twitter is probably futile, given the character limit.