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A comment on A New Way to Tell Your Airline You Hate It. Parent comment

Re:A New Way to Tell Your Airline You Hate It by bshacklett on Thursday August 10, 2017 @05:54PM (#14984684)
Thats the fault of the company for not taking advantage an opportunity for improvement. I fail to see how that should be attributed to the medium.
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Re:A New Way to Tell Your Airline You Hate It by kqr on Friday August 11, 2017 @01:10AM (#14986711)
I mean sure, the company could add a second tweet at the end of the interaction:

Support: if you would like us to improve our service for your needs, you are free to send constructive feedback to [email protected].

The reason most companies want the feedback first is because after the customer has received compensation there is little incentive to help the company out. It's viewed as a transaction of feedback for compensation.

But asking the user to be detailed over Twitter is probably futile, given the character limit.

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