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A comment on A New Way to Tell Your Airline You Hate It. Parent comment

Re:A New Way to Tell Your Airline You Hate It by guiomie on Thursday August 10, 2017 @11:13AM (#14980495)
Tweets makes your problem public. Multiple times I couldn't get reach to customer service or I would be lost in a Labyrinth of various agents who would simply transfer me over and over.
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Re:A New Way to Tell Your Airline You Hate It by jorts on Thursday August 10, 2017 @11:32AM (#14980693)
Yea, if the company has a terrible support process outside of tweeting, it becomes the nuclear option to get someone to actually deal with you, which is just terrible for everyone.
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Re:A New Way to Tell Your Airline You Hate It by camhenlin on Thursday August 10, 2017 @01:39PM (#14982122)
How is that terrible for the person tweeting? Usually, it works out pretty well for them.
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Re:A New Way to Tell Your Airline You Hate It by e59d134d on Thursday August 10, 2017 @04:15PM (#14983715)
It works but I hate to bring up my issue publicly. So for me to Tweet an issue, it has to be pretty bad. Otherwise, I use official channel or just let it go.
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Re:A New Way to Tell Your Airline You Hate It by bshacklett on Thursday August 10, 2017 @05:51PM (#14984664)
That sounds like it's working exactly as it should. If everyone tweeted every little problem, each tweet would quickly be lost in the noise.
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