Dell XPS 15 9560 Review

Re:Dell XPS 15 9560 Review by dugmartin on Monday July 31, 2017 @11:49AM (#14893040)

I also had the swollen battery problem but my 9550 - my trackpad eventually got pushed up 1/4 of an inch or so. The bummer was that my laptop was out of warranty and the battery is not a "user serviceable option" on the 9550 so I couldn't just order a replacement battery from Dell -- they wanted me to send it in and wait two weeks which was a non-starter as it is my main development machine. I ended up buying a used battery off of some guy on Amazon along with a screwdriver kit with a T5 bit. It took me all of 10 minutes to replace the battery.

I haven't had any other problems but the fact that they won't allow end-users to replace such a simple part as the battery will make me think hard when I replace this laptop.

[ Parent | on HN ]

Re:Dell XPS 15 9560 Review by mtl_usr on Monday July 31, 2017 @01:42PM (#14894265)

> they wanted me to send it in and wait two weeks which was a non-starter as it is my main development machine

Pro equipment means pro support. Why is only Apple getting this ?

[ Parent | on HN ]

Re:Dell XPS 15 9560 Review by FireBeyond on Monday July 31, 2017 @09:42PM (#14897301)

Hah, what?

My rMBP, fully loaded, had an issue with the logic board (one of the many that affected the 2013 rMBP).

Took it to an Apple Store. They wanted it for a week and a half for "replacement and testing".

Dell absolutely has Pro Support, up to and including same day replacement if you need it.

[ Parent | on HN ]