I mostly agree with you, I subscribe to "don't attribute malice where you could attribute incompetence or unforseen factors" but I keep wondering in the back of my head why they would keep all this cruft in the docx format. They hard forked their document format in 2007 and caused a LOT of headache back then, why not take the opportunity to streamline all this stuff, you know? Why not remove "Thom Hopkins" in the case of your story?