More along the lines: crap quality products are a huge resource waste and damaging to environment. Consumers will buy lowest-cost goods because that's what consumers do. There's no point to blame individuals, because there isn't much agency on the consumer side to talk about. Raising the quality floor will remove "cheap crap" option from people (they'll go for "slightly more expensive but much less crappy" option instead). Both lives of consumers and our energy use will improve.

You may say it's patronizing view, but I don't blame individual customers because I don't believe they have a meaningful choice in the matter. There's no agency here - people buying cheapest, barely functioning crap is an obvious consequence of it being available.