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A comment on Yelp’s Six-Year Conflict with Google. Parent comment

Re:Yelp’s Six-Year Conflict with Google by scurvy on Tuesday July 04, 2017 @05:12PM (#14698322)
Curious, but is there any company that treats CSR's really well and have a 85%+ employee satisfaction?

I've worked at a lot of great companies, and the CSR groups are always unhappy and have miserable employee satisfaction ratings. I also started my career in customer service, so I've seen good and bad firsthand.

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Re:Yelp’s Six-Year Conflict with Google by jimmywanger on Tuesday July 04, 2017 @07:24PM (#14698951)
I believe Zappos treats its CSRs fairly well, considering they are considered the backbone of the company.

However, this is secondhand, gleaned from several books and articles I've read.

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