Every airport already has this service. It is simply complicated to order it. Like VIP/CIP lounge/fast track/diplomatic channel/anything.

That is a complicated, unsexy business though. It will be hard to pull off on a scale, in many airports.

do things that don't scale.

yeah, i just imagine how painfully difficult it will be for them. Every time they will try to make arrangement with a new airport to become their point of service, they will hear a lot of 'young man, get off my butt, you don't know what are you doing' before they will get a deal. The people who are in charge of these things in airports are very entitled, arrogant, and bound with a lot of regulations because it is a border and customs control zone after all.

All the quick quotes I have requested so far exclude fast track security and immigration, without an obvious way to add this service (USA, EU) and they run around $300 - which is a lot of money for a "meet and greet", and essentially have someone carry your bags for you, only to still be queuing up.

Hey there! We're still working on the wording and how we're crafting the message, but where we say we include Fast Track Immigrations and Customs we have access to a dedicated fast track line or the diplomat line. For airports where it says does not include, we usually have an expedited immigrations/customs. Another agent will go stand in line a head of time and you can cut in with them, or they'll know the immigration officer and simply walk you to the front. It's true for all airports we service except for the US airports.

> Another agent will go stand in line a head of time and you can cut in with them, or they'll know the immigration officer and simply walk you to the front.

No offense, and maybe I'm not the target customer, and my international travel outside the US/EU is limited, but this seems like the kind of behavior that's going to make other travelers angry.

Is "place in line holding" just more common in other parts of the world?