I didn't say that, I said they love the standard experience, and that standard experience is enabled by making the phone an appliance that isn't meant to be hacked on or tampered with, i.e. those things. They are not personal computers to be "upgraded" or hacked to your hearts desire, they're toasters, use them as is, that's the intended experience and that's exactly what their customers by in large prefer. If they didn't do that, they'd be droid with all droids inconsistencies and weirdness from phone to phone having to deal with all kinds of different hardware.

If you want that kind of control over your phone, Apple isn't for you, use a droid.