Re:Show HN: Monica, an open-source CRM to manage friends and...
by anigbrowl on Tuesday June 06, 2017 @01:38PM
(#14499213)
I believe you're missing the GP's point, which is the unwelcome connotations of power relations that attach in the words 'management' and 'customer' (from CRM). Generally a manager exerts authority over those managed, although it's true that managers in the showbiz world are the employees of performers rather than the other way around.
It's all social management, even if informal. But it's so natural you might not have thought about it as "management."
Nothing wrong with formalizing it and taking it all digital, if anything it can foster closer relationships if it's easy to use and consolidated. Someone can only remember so much at once and its great they care enough to store that information for easy retrieval in the future. We have never, as a society, faulted people for writing things down, (Rolodex is a generic trademark, for crying out loud), we are all only human. We don't think twice about setting a reminder to take medication or water the plants.