Re:Comparing Bandwidth Costs of Amazon, Google and Microsoft...
by jason_pomerleau on Monday June 05, 2017 @09:29PM
(#14494016)
> Outsourced ops know your systems.
I worked for a MSP for many years, and was well acquainted with our regional competitors. Our uptime and theirs was nowhere near AWS-level.
You're getting a different engineer every time you pick up the phone. They most certainly do not know your systems like an internal team would. I regularly saw cascading/circular issues caused by lack of familiarity and/or poor change management.
Owning and administering your own iron makes sense at a certain scale, but it's a much bigger scale than most companies will reach.
I worked for a MSP for many years, and was well acquainted with our regional competitors. Our uptime and theirs was nowhere near AWS-level.
You're getting a different engineer every time you pick up the phone. They most certainly do not know your systems like an internal team would. I regularly saw cascading/circular issues caused by lack of familiarity and/or poor change management.
Owning and administering your own iron makes sense at a certain scale, but it's a much bigger scale than most companies will reach.