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A comment on How to Report a Bug to Microsoft.

Re:How to Report a Bug to Microsoft by partycoder on Friday May 26, 2017 @05:47PM (#14427448)
In contrast, Steve Jobs was known for randomly answering customer support calls to better understand the customer.

http://www.cnn.com/2011/11/22/tech/innovation/jobs-excerpt-c...

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Re:How to Report a Bug to Microsoft by chmanie on Friday May 26, 2017 @08:20PM (#14428164)
It still works :)

A couple of months ago I sent an email about a bug in the iBooks iPhone App directly to Tim Cook. A couple of days later, an Apple PM responsible for the iBooks App sent me a mail telling me to describe the problem a bit more precise. I offered to take a video and sent it to him. It went back and forth a bit (but always the same person!) and in the next iOS patch the bug was fixed.

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Re:How to Report a Bug to Microsoft by marczellm on Friday May 26, 2017 @07:11PM (#14427861)
Bill Gates did too:

https://blogs.msdn.microsoft.com/oldnewthing/20091123-00/?p=...

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Re:How to Report a Bug to Microsoft by garganzol on Saturday May 27, 2017 @01:44AM (#14429071)
Satya Nadella does not. He is busy "engaging with cloud-first experiences widening the mobile satisfaction among diverse platforms across the boards of world-wide decision makers". Or something like that, the point is: CEOs like him are completely missing the customers' reality. They are, literally, in the clouds of corporate nirvana until customer base is starting to die off.
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