> Was traveling in UK, and laptop keyboard cracked - big hole in the side of the keyboard. Took it to Apple store in London - forget which one - replaced at no cost in about 3 hours.
Same thing happened to me (white Macbook, cracks on the keyboard). AFAIK it is a known defect from this series and Apple accredited repair shops were instructed to replace the keyboard for free no matter if the warranty was still valid or not.
It's still a good thing though, I know no other brand that would do that for free 4 years after the warranty expired (in my case).
Was traveling in UK, and laptop keyboard cracked - big hole in the side of the keyboard. Took it to Apple store in London - forget which one - replaced at no cost in about 3 hours.
EDIT: per goatforce5's comment, I had a bit of 'umm' and 'ahh' when I was in London. I thought it would be "out of warranty", but it was the same thing - "not sure we have any parts to fit the US keyboard". They did find one, but that was the potential hold up.