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A comment on A startup’s Firebase bill suddenly increased from $25 to $1750 per month. Parent comment

Re:A startup’s Firebase bill suddenly increased from $25 to ... by dkersten on Wednesday May 17, 2017 @06:55AM (#14357230)
The easiest way of dealing with Google is to just cancel your credit card... You won't get your money back (unless a CC dispute gets it back). Google are impossible to get any customer service from, which is why I refuse to use any of their non-free offerings (and have limited my use of their free stuff to hangouts and google docs).
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Re:A startup’s Firebase bill suddenly increased from $25 to ... by bitexploder on Wednesday May 17, 2017 @07:43AM (#14357488)
Take them to small claims court, if you have a legitimate grievance. In most jurisdictions a lawyer cannot represent a defendant. At best it will get them moving. It will be sure to at least make them take notice, even if you you have at least costed them and made them account for your grievance.

edit: Meant, even if you lose you have cost them significantly an that has the intended effect of signaling they should improve customer service.

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Re:A startup’s Firebase bill suddenly increased from $25 to ... by ioquatix on Wednesday May 17, 2017 @09:27AM (#14358160)
That sounds like a good way to ensure your access to every Google service gets permanently revoked.
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Re:A startup’s Firebase bill suddenly increased from $25 to ... by bitexploder on Wednesday May 17, 2017 @09:48AM (#14358357)
Definitely scorched Earth style. There is precedent -- https://www.google.com/amp/s/www.seroundtable.com/amp/archiv...

http://m.huffpost.com/us/entry/213176

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Re:A startup’s Firebase bill suddenly increased from $25 to ... by ioquatix on Wednesday May 17, 2017 @09:02PM (#14364126)
That is so crazy. Sounds like Google really shot themselves in the foot on the PR front here. All over $700 USD.
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Re:A startup’s Firebase bill suddenly increased from $25 to ... by dasil003 on Wednesday May 17, 2017 @06:34PM (#14363404)
If it was the only way to recover several thousand dollars that they stuck me with I'd absolutely do it, and make sure to do a couple orders magnitude more damage to them with widespread recommendation of AWS, Azure, Linode and basically anyone but Google. It'll catch up to them eventually.
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Re:A startup’s Firebase bill suddenly increased from $25 to ... by lovich on Wednesday May 17, 2017 @09:48AM (#14358360)
Does that matter if every Google service is run like the one in the article? That sounds a bit like saying you'll ruin any potential friendship you could have if you fought back against a bully
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Re:A startup’s Firebase bill suddenly increased from $25 to ... by mrgreenfur on Thursday May 18, 2017 @01:21AM (#14364991)
Ironically, if you use AdWords, they constantly mail you with offers of phone support and love.
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