Re:Why Amazon is eating the world
by rhizome on Monday May 15, 2017 @01:27PM
(#14343366)
Hah. Imagine the press if they were as customer-centric and data-driven as they are portrayed, and they proactively sent compensation based on their errors of estimation (i.e. customer expectations).
[ Parent
| on HN ]
That's horrible business practice, you always count on a certain number of people dropping out, not noticing, and not caring..... it's kind of like overselling seats (free revenue)
So? Reward people for telling you that there are some people who aren't into your thing, but that they did try. This information has value.
"Sorry it didn't work out, here's a coffee!"
I mean, by what standard of "business practice" is this "horrible?" Keep in mind we're in an era of exploding conventions.