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Re:Why Amazon is eating the world by wccrawford on Monday May 15, 2017 @01:14PM (#14343259)
Anecdote supporting this:

When they used DHL in the US, I complained about how bad DHL was for a few reasons. I was told that they would log my complaint, but there was nothing they would do until enough complaints had been logged.

A few months later, Amazon no longer used DHL. (At least in my area.)

So it does matter if you complain about their systems.

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