Oh, man. I never use the self-checkout. It's part of the invisible work movement--stuff someone used to be paid to do for you, now you do yourself. Same thing with pumping your own gas. I miss Oregon, for how there was always someone to pump your gas for you. Is gas cheaper here in Washington, where you have to do it yourself? Nope. Invisible work. Screw that.
The only reason I'm a Co-op member? Customer service. They pump my gas, are helpful in store, the workers are paid fairly and members of my community, managers understanding even do grocery delivery at a loss. Hell my buddy can manage a store and provide for his family as opposed to scraping by.
Kind of tangential to OPs post, but I'm getting disillusioned and sick of watching community funds get transferred away to accounts somewhere else. Fuck that, I'll pay the slight premium.
FWIW it matches my experience. I can't think of a time I've gone to the cinema not already knowing which film I'm there to see, so it wouldn't cross my mind to ask for recommendations.
Most cashiers can't be bothered to puts things like eggs anywhere except directly under gallons of juice. I am not trying to beat them up, most are clearly hard working and decent people. But they are people who are being replaced by more efficient, cheaper an more reliable machines. Except for the part where I have to bag my own eggs, but I won't crush them, because I paid for them.
This has not been my experience at all. People who work at theaters get discounted, if not free, tickets to movies and have often watched the featured movies themselves. They get to see how often people walk out, ask for a refund or praise a film. They can relate to your tastes and make recommendations based off of them. They can tell you if a movie isn't a great date flick and suggest another.
> Honestly, do we really like interacting with the people with minimum wage jobs? Not really. Most people seem to prefer the automated checkout, ordering on their phone, etc.
Speak for yourself. There is nothing more aggravating to me than self-checkout, it is slow, it is often buggy and I don't like having to scan, punch in codes and bag things myself. I hate having to wait for a manager's approval to apply a coupon or finish checkout because the machine decided I did something wrong and won't let me fix it.
Hell is having $20 a machine won't accept.
I prefer being able to speak with the people who are going to submit or prepare my order, because I can ask questions or customize what I want. I cannot do that with an app or touch screen menu.
> Most of these people also are not thrilled about their jobs and be lazy, or do a bad job
Again, speak for your own experiences.