You want everything explained, you want to use it for free and you don't want to participate. Everything that's wrong with the world ;-)

Don't be silly.

If you want customers, you have to actually convince them to try your product.

The expectation of a customer that they might want to understand what the heck they're signing up for... before they sign up for it is hardly controversial.

I think this thread makes it abundantly clear that a days work creating some screen casts instead of fluffing out some marketing fairyfloss would have significantly improved the reception of this product.

It's just plain marketing fail.