From the attitude many discord devs have shown in their channels towards other devs, this doesn't surprise me. Unless you make bots for discord, there is little respect. Especially if you're creating your own UI features that Discord just 'happens' to implement once they get popular. While simultaneously turning around and bashing said platform it was possible in in the first place.

Also, dev/tech support is absolutely the correct path in many cases, because they /lead/ you to legal, if necessary. Why users are claiming otherwise does not reflect the purpose of having a support network. Infact, [email protected] is much more for actual abuse of discord TOS, not directly legal matters. I could easily turn it around and ask why anyone would think /that/ is the correct contact.