Re:United isn't entirely to blame for David Dao's controvers...
by charles-salvia on Saturday April 22, 2017 @01:28PM
(#14173584)
Some upper-scale restaurants charge you a "no-show" fee, using the credit card used for the reservation. Maybe airlines could do this? (Of course, the difference is that restaurants don't receive the actual payment for services with no-shows.)
Re:United isn't entirely to blame for David Dao's controvers...
by misingnoglic on Sunday April 23, 2017 @10:24PM
(#14181541)
Why would that make sense for airlines? Missing a flight and then paying extra sounds awful, especially since the justification is "we could have also sold your seat to someone else."
Re:United isn't entirely to blame for David Dao's controvers...
by grecy on Saturday April 22, 2017 @02:11PM
(#14173803)
We're not even talking the particular incident.
We're talking about how companies view the loss of "extra money" as a loss of revenue, when in fact they are already perfectly well making all the revenue they were before they invented the "extra money".
The particular incident isn't really a good one to base discussions on, it was so egregious that the discussions are boring. It shouldn't have happened.
There is a more interesting discussion to have about overbooking, whether to allow it and how to deal with the situation where they get it wrong and don't have enough seats. Maybe the minimum payout for denied boarding should be higher. Maybe the airline should have to start their offers for voluntarily taking a later flight at that price. Maybe the sale process for all tickets should include an option to actually reserve the seat (for a fee).
But there isn't a discussion to have about whether a business should call the police to beat up a customer that they just don't want to serve.