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Re:A new upstream project to break up Docker into independen... by venture_lol on Thursday April 20, 2017 @03:22PM (#14159939)
Support means you can get someone (or a minor army if necessary) on the phone or on the premise immediately

Platinum support means you can get C-level executives on the line.

Reputation and counter party risk all factor into evaluation and cost of support as well

Re:A new upstream project to break up Docker into independen... by defined on Friday April 21, 2017 @03:21PM (#14168529)
> you can get someone (or a minor army if necessary) on the phone or on the premise immediately

That's "on the _premises_".