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Re:A new upstream project to break up Docker into independen... by dstroot on Thursday April 20, 2017 @02:47PM (#14159591)
Why do we keep equating OSS to "unsupported"? Some of the OSS I use is far better supported than licensed software. Drop an issue on GitHub and it gets fixed in a few weeks.

- a CIO

Re:A new upstream project to break up Docker into independen... by parasubvert on Thursday April 20, 2017 @06:39PM (#14161533)
Because without a legal contract to cover support, you don't have someone that contractually has to answer your call.

You might not care about this, and many don't. You're running the risk that the maintainers won't pack up shop and stop maintaining the project, and that you & your team will need to inherit the project.

Other way of looking at it, is that if you're a business, you always should pay for your software, even if it's open source. Because you will one way or another: through your team, or through the risk that free riding brings.

Re:A new upstream project to break up Docker into independen... by venture_lol on Thursday April 20, 2017 @03:22PM (#14159939)
Support means you can get someone (or a minor army if necessary) on the phone or on the premise immediately

Platinum support means you can get C-level executives on the line.

Reputation and counter party risk all factor into evaluation and cost of support as well

Re:A new upstream project to break up Docker into independen... by defined on Friday April 21, 2017 @03:21PM (#14168529)
> you can get someone (or a minor army if necessary) on the phone or on the premise immediately

That's "on the _premises_".

Re:A new upstream project to break up Docker into independen... by atgreen on Thursday April 20, 2017 @05:58PM (#14161281)
And there are a number of OSS support vendors; notably Red Hat.