Re:System76 is moving product design and manufacturing in house
by ghostly_s on Thursday April 20, 2017 @01:02PM
(#14158519)
Seconded. We are a major enterprise customer of Lenovo's and have been deeply disappointed with the level of service particularly vs. what we used to get with Dell (~6 years ago).
Re:System76 is moving product design and manufacturing in house
by JudasGoat on Friday April 21, 2017 @11:27AM
(#14166382)
Maybe some PC company will get the idea to hire retired IT people to do tech support remotely. I think it would be competitive to off shoring.
Re:System76 is moving product design and manufacturing in house
by solatic on Thursday April 20, 2017 @02:13PM
(#14159257)
Relative compared to, you know, companies like Acer or Samsung, which aren't really in the enterprise support market, and whose products enterprise IT shops would have to largely support themselves.
>the enterprise support is still relatively solid
That's not the experience I've had with my own company's support requests with Lenovo, and the lousy support relative to Dell is a prime reason why most clients I work with are dropping Lenovo for Dell.