woah this is quite in-direct defense for united, as if you're a some PR guy for them...

anyway, if the guy payed for his tickets, doesn't he have the right to stay on his seat as long as he's not a terrorist/criminal?

Also, united should be blamed for 99% of this incident, as it was united that called security to force the guy out - even when they had the chance to offer some other guy more rewards/etc for a smoother process.