I'm glad you got that coaching, but I don't think that is very universal as a practice... My student loans were handed over with the usual fine-print paperweight. I had prior knowledge of how they worked, and fortunately never had to seek payment remediation, but that's just me being lucky. I want a system that mandates supportive care of the customer (who, in this case, is not a professional financial investor, but most likely a kid without a wealth of life experience to draw on).

I was a kid then, and if I hadn't been given an explanation of how the loans worked, I would have looked it up. I was borrowing tens of thousands of dollars, and I wasn't about to screw that up.

I always look up the terms of any loans I take, including student loans, car loans, credit cards, etc. Honestly, is that too much to expect?

Must be those gosh darn millennials. Regardless, this is a separate issue from a loan servicer falsely advertising that it will help you cope with dept.