It actually turns out that some non-technical people are more capable of navigating a conversation with a chatbot than the average website. Basically it solves the problem of finding your own information vs the chatbot finding the information for you.

For example: we had a bot that could take care of HR, expense, and IT issues. So instead of having to look in one of the systems or the documents on SharePoint, you could just ask: "how many days of PTO do I have left?" Or "when will my last expense report be paid?" or "can I get email on my corporate phone?", and the bot would be able to handle it. Especially in larger companies with lots of systems finding that can be difficult.

HN is probably not the intended audience for chatbots :)

edit: typos