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A comment on Ask HN: How Is Stripe Radar Performing?.

Re:Ask HN: How Is Stripe Radar Performing? by aquark on Thursday March 23, 2017 @10:19AM (#13939938)
We are seeing an opposite side to this: we have customers using Stripe that had very low fraud rates previously and now are getting more false positives causing grief because their customers cards are getting declined.

I can see that it is a good feature, but the lack of easy programmatic control is an issue for us.

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Re:Ask HN: How Is Stripe Radar Performing? by agopaul on Thursday March 23, 2017 @10:50AM (#13940187)
We got a couple cases of false positives ourselves, and I admit that the Stripe UI wasn't very clear on the fact that we couldn't override the "block" (even though the button was there, it didn't do anything).

That said, with a quick email to the Stripe support team, we got the transactions whitelisted in a matter of hours (I believe the Stripe support does regular US office hours, but that could have changed in the meantime).

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Re:Ask HN: How Is Stripe Radar Performing? by edwinwee on Thursday March 23, 2017 @10:38AM (#13940091)
Hm, could you email me at [email protected] and we can take a look into this?
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