I can't say if you are serious (given the smiley), but if you are indeed serious, then it's really odd that something like this incident would increase your faith in the product.

Gitlab.com is a repository hosting product i.e. it's in data storage business. Of course there are other important aspects to the product, like the web interface and such, but they are primarily into data storage. They literally lost data of their users [1] (some of them might have been paid customers too), not because someone accidentally deleted the data (which happens and is understandable), but because they did not have the basic things, that you expect of data storage products, functional or tested.

They have been offering gitlab.com as a SaaS product, since 5 years [2] and yet the very basic thing, like backups, wasn't tested or functional. If that's what increases the faith in a data storage company, then I don't know what to make of it.

[1] https://about.gitlab.com/2017/02/01/gitlab-dot-com-database-...

[2] https://about.gitlab.com/about/

You're a better man than I! Backups aren't something that go in the "oops" bucket for me.

Frankly, backups is something I do; it's folly to rely on a single provider to host both the original and the backup. That's why I don't use services that don't let you export your data somehow - at least, not for important stuff.