News for hackers. Stuff that matters.

A comment on Ask HN: What SaaS customer service tools does your startup use?. Parent comment

Re:Ask HN: What SaaS customer service tools does your startu... by coleca on Friday March 10, 2017 @10:04AM (#13839072)
We use Groove also. It works fine but we do wish it had any kind of mobile support. Even if the desktop site would just function in a mobile browser would be helpful. Two way Slack integration would be a dream (it has notification only now. You can't respond to tickets from slack).
[ Parent | on HN ]
Re:Ask HN: What SaaS customer service tools does your startu... by et5000 on Saturday March 11, 2017 @12:14PM (#13846164)
FYI, we have a mobile app https://itunes.apple.com/us/app/drift-messaging-for-sales/id... and a two-way Slack integration at Drift. http://www.drift.com/
[ Parent | on HN ]
Re:Ask HN: What SaaS customer service tools does your startu... by bitmedley on Friday March 10, 2017 @12:01PM (#13840006)
it looks like Groove will be releasing a mobile app any day now (expected release early March 2017).

https://help.groovehq.com/knowledge_base/topics/does-groove-...

[ Parent | on HN ]
Re:Ask HN: What SaaS customer service tools does your startu... by esw on Monday March 13, 2017 @01:26PM (#13860057)
I really hope they do, but be aware that this date keeps changing. The last time I checked this page, it was spring 2016.
[ Parent | on HN ]