Similar experience. My electronics generally get passed on in similar condition to when I bought them. The System76 Galago, I had was completely broken when I finally replaced it. Battery would not accept a charge, had to replace the keyboard, the replacement board was horrible, the door on the cat5 jack broke off, screen had weird discoloration on the edges, finish wore off various places, etc. Our company bought a few and no one is considering purchasing again.

The only advantage it has over the deluge of low end laptop, is that it will with some version of Ubuntu. If you generally don't find installing Linux difficult, then it's not really any advantage.

I'm reasonably happy with Lenovo t560 I replaced it with.