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A comment on How we de-risked our SaaS pricing strategy. Parent comment

Re:How we de-risked our SaaS pricing strategy by jakobegger on Wednesday March 01, 2017 @03:38AM (#13762268)
If you are overwhelmed by support requests, one way to fix it is to charge more. Another way is to solve the underlying problem.

If only one in 100 customers sends a support request, you can spend an hour to answer it, and you still made a lot of money even if each user only pays $10.

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Re:How we de-risked our SaaS pricing strategy by aaronbrethorst on Wednesday March 01, 2017 @04:13AM (#13762402)
> If you are overwhelmed by support requests, one way to fix it is to charge more. Another way is to solve the underlying problem.

These are not mutually exclusive choices.

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