How we de-risked our SaaS pricing strategy

Re:How we de-risked our SaaS pricing strategy by k__ on Tuesday February 28, 2017 @05:03PM (#13758540)

Is there a sweet spot for customers?

1 customer is a high risk.

10 are better.

But 1000 are Bad again?

[ Parent | on HN ]

Re:How we de-risked our SaaS pricing strategy by Silhouette on Tuesday February 28, 2017 @05:49PM (#13758985)

It's not the number of customers that really matters but the value per customer. It just happens that if you fix the total revenue for comparison, they're inversely proportional.

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Re:How we de-risked our SaaS pricing strategy by greenleafjacob on Wednesday March 01, 2017 @02:03AM (#13761855)

higher customers = less volatile risk of churn, but the volatility in churn rate for 100 customers is probably about the same as the churn rate for 1000 customers, but 10x the support burden.

[ Parent | on HN ]

Re:How we de-risked our SaaS pricing strategy by k__ on Wednesday March 01, 2017 @08:35AM (#13763510)

Hm, then how is it that companies like Google have millions of users and virtually no support?

[ Parent | on HN ]