Re:Ask HN: What is so great about Bloomberg Terminal?
by MagnumOpus on Sunday February 26, 2017 @08:14PM
(#13741134)
> 24-7 ultra-responsive skilled help who are responsive in around 30 seconds
True apart from the "skilled" part. They have cut-n-paste monkeys staffing 1st line help-help support and you know it.
Any question that actually involves thinking (bugs in their software or interesting questions about the API or details of their financial models) just gets passed through a game of telephones until you reach the actual competent people hours or days after you have devised a workaround for the burning issue yourself.
True apart from the "skilled" part. They have cut-n-paste monkeys staffing 1st line help-help support and you know it.
Any question that actually involves thinking (bugs in their software or interesting questions about the API or details of their financial models) just gets passed through a game of telephones until you reach the actual competent people hours or days after you have devised a workaround for the burning issue yourself.