Re:An Open Letter to the Uber Board and Investors
by arkades on Thursday February 23, 2017 @10:22PM
(#13720647)
There may be some miscommunication here. There are the 555-DRYV car services that are precisely what you described, and then there are the private car services that you routinely see lining up on Park Ave. to collect the glut of lawyers that had to stay past 8pm. The latter are fantastic.
Re:An Open Letter to the Uber Board and Investors
by bogomipz on Friday February 24, 2017 @09:41AM
(#13724009)
There are hundreds of car services in New York City. Most New Yorkers have one or two they have learned work well for their neighborhood and provide good service and stick with those. Car services are no different than any other consumer service, there are a good ones and bad ones. Also why does it matter if they have a "thick accent"? You are suggesting that the communication is so poor that people regularly need to hang up and call another car service? This is simply hot true. There are times when you might need to call another service because they might be backed up but certainly not due to of a total communication failure.
Re:An Open Letter to the Uber Board and Investors
by wiseleo on Friday February 24, 2017 @06:07PM
(#13728788)
Can't rate a driver who didn't start a trip. That's how they fly under the radar. Forcing the driver to be the one who cancels will get them on the radar and out of the system. Excessive cancel rates get drivers deactivated more than anything.
For what it's worth, my girlfriend has taken an uber in NYC 100+ times, and has never complained about any kind of harassment from an Uber driver. She's complained to me about sidewalk/subway harassment, and workplace harassment, so I don't think there is a reason she would hide Uber harassment from me.
Also: Regular car services were horrible pre-Uber...which is why Uber took over NYC car transit.
It was basically: Call up a number, get answered by a guy with a heavy accent on a low quality landline, tell him what you want, and hope and pray that he understood what you said and the car shows up. If it doesn't, call another company and repeat.