As a result, Black Cabs are expensive. The drivers also have a famous tendency for racist rants and their captive audience.
Hailo doesn't do anything to make travel more affordable.
That is a fair point.
With regards to drivers having to have "the knowledge" I consider that more a feature than a bug. I've gotten a few taxis in the last while with drivers relying solely on GPS - including a couple of Hailo drivers - who ended up taking hopelessly circuitous routes, or even got lost altogether.
Agree that the artificial limit of taxis and cost of licence is an issue. You should try getting a taxi in Dublin where there was wholesale deregulation about 15 years ago. You can get a taxi in minutes! Sucked for the drivers at the time though.
I believe in London you also have the option of the "minicab" (here they're called "hackey" cabs) - which is what the Uber business model really augments. All it takes is for those guys to catch up with technology and Uber becomes irrelevant once more. I'd be fairly sure they're up-to-date on the dubious labour practices though /s
In a market like Dublin, Hailo is an ultra-efficient dispatch service. I call for a cab to a destination, and the drivers decide if they want that business. Of the ~7 weeks I was there, I only had one trip where it took me an extra 10 minutes to get a cab, and that was because it was pouring down rain.
At busy times it will cost you more, though not too different at the end of the day from Uber's "surge pricing" though.
The premise is similar - you use it to hail cabs and you have a maps screen that shows where cars are, how long they'll take to get you, taxi drivers number etc.
But the business model is crucially different: Instead of trying to eat the whole cake Hailo just acts as a go-between customers and extant independent taxi drivers.
It really is a non-zero sum for everybody involved. Customers get to "Uberify" their existing taxi service; Existing qualified experienced cabbies have a new conduit through which to access customers. Hailo themselves take a commision on each fare the driver books.
To me this is a far better proposition: A technology that improves the lot of everybody involved. Not just - and I use the term hesitantly - "scabbing" existing drivers.
It seems to me that much of Uber's growth and success is not just based on the technology but also on the gaming of employment regulations, bypassing regulations, and a smidgin of exploitation.
Many make the case that regulation is a barrier to improving services and only serves to protect vested interests and this may well be the case in places where Uber has flourished and Uber may in fact provide better employment terms in some cases. I don't know, but in many cases the taxi regulations exist to protect the customer .. to which Hailo is simply a welcome augmentation - rather than a replacement.