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A comment on Why Founders Fail To Market Their Products. Parent comment

Re:Why Founders Fail To Market Their Products by sharemywin on Wednesday February 22, 2017 @08:10AM (#13705151)
pay cancel -> 1yr -> pay cancel.

Also, you'd be incentivizing your company to make support more complex so users call, email etc.

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Re:Why Founders Fail To Market Their Products by lettersdigits on Wednesday February 22, 2017 @08:12AM (#13705155)
what ? please explain..

If you cancel the subscription, you won't get support. I don't understand your point :)

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Re:Why Founders Fail To Market Their Products by jclardy on Wednesday February 22, 2017 @09:01AM (#13705509)
I think they are saying someone will pay for support, use it, then cancel the subscription. The assumption there is that you offer a refund for the service, which I don't think is necessary (Especially once they have used a support inquiry.)

Apple in-app subs let you "cancel" but only in the way of not paying for the next renewal, so it is a widely used model already.

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Re:Why Founders Fail To Market Their Products by lettersdigits on Wednesday February 22, 2017 @09:09AM (#13705560)
> The assumption there is that you offer a refund for the service, which I don't think is necessary

exactly this. Just cancel his subscription the NEXT month, and you solved the problem, financially and technically :)

And who would HATE this proposition ? the spammers :) now they won't be able to do what the OP has suggested they might do (pay -> get support -> cancel ):)

(edit: spacing.

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