Can't answer the source of the stat, but where they're getting contacted - FB messenger or Twitter, for starters.
I've done most of my non-B2B communication with businesses over the last year or so via FB messenger, Twitter or phone.
I've done most of my non-B2B communication with businesses over the last year or so via FB messenger, Twitter or phone.
If that's true then where's that stat from and how are these businesses getting contacted online?
There's no decent replacement for email in that department at all to my knowledge.