Re:Looking for Work After 25 Years of Octave
by mperham on Friday February 10, 2017 @01:12PM
(#13617505)
Well said.
Every project has to determine their own path to sustainability. Knowing only what I've read here, I'd sell support in seat packs, e.g. $1000/yr for every 250 users. A good sized university might have 1000 engineering students and $4000/yr for a critical tool used by all their classes seems reasonable.
The great thing is that you define support however you want. 24/7 phone? Email during business hours only? Just make it clear to the customer so expectations are properly set.
A business might only have 10 people that use a tool like Octave but $1000/yr isn't a big deal if that tool is necessary for their daily work.
Every project has to determine their own path to sustainability. Knowing only what I've read here, I'd sell support in seat packs, e.g. $1000/yr for every 250 users. A good sized university might have 1000 engineering students and $4000/yr for a critical tool used by all their classes seems reasonable.
The great thing is that you define support however you want. 24/7 phone? Email during business hours only? Just make it clear to the customer so expectations are properly set.
A business might only have 10 people that use a tool like Octave but $1000/yr isn't a big deal if that tool is necessary for their daily work.