Same thing happened to me only two years ago. Bought an Xbox controller on their website for in-store pickup. Go down to the store to pick it up and they say it's actually out of stock. But then I see one sitting right there so I ask to buy it. They say that one is reserved and there's a glitch in their system. So I ask to just buy that right there but the in-store price was $15 more than online price. The employee says to me "supply and demand, how bad do you want it". Weird interaction. Just bought it and left. Definitely logistics problems still.