Re:Ask HN: Successful one-person online businesses?
by wastedhours on Thursday January 05, 2017 @03:08PM
(#13330877)
But unless there's some kind of information to mislead you into thinking that it should be 5-7 days, it's not the fault of (or even a dark pattern) by the company. I could understand calling it out if it were a bait and switch, but think it's an entitlement issue to assume any kind of shipping time.
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Re:Ask HN: Successful one-person online businesses?
by gthtjtkt on Thursday January 05, 2017 @03:32PM
(#13331091)
Don't be ridiculous. It's misleading to not warn people that you have exceptionally long shipping times, far beyond any standard and several times longer than what 96% of customers expect (5-7 days).
If you ordered a cheeseburger at a takeout place and they said "Thanks for your order!" then took 3 hours to make it, would you say "Oops, it was my fault for assuming it would be ready in a reasonable amount of time!"
No, you'd be frustrated and asking where your food was, especially since you'd paid for it 2 hours ago and they never warned you about how long it would take.