I don't think what Katz did in SEA saga is worth defending, but I think we have to delineate the two formats. As Phil Becker of eSoft says in the clip, the reason that Katz's software ultimately won out was that he was more adept as a businessman—and the open nature of the ZIP format was a good example of that.
Also, remember that PKarc was popular because it was faster than Arc. The feeling in the BBS community at the time were feeling a bit of rage, that a superior product was being killed through the courts. So when PKzip came out, which was not only faster, but had a better compression ratio, combined with the general sentiment in the community that were fed up with look-and-feel lawsuits, doing a mass conversion from arc to zip was also a form of public protest.
I still remember running the self-extracting pkz204g.exe on MS-DOS, and never heard of SEA or encountered their software. That's really unfortunate.