Their entire business is based on data analysis. If their lack of customer and end user support was analytically shown to be a danger to their profits, they'd take action immediately. Computer says "no problem."

In Japan in the 70s and 80s, analysis showed that it was cheaper for Japan to build strongly reliable cars, because of the distance and shipping costs to their markets. And thus "reliable Japanese cars" became a thing.

Today in California, data shows the opposite, for Google. It's cheaper for them to suck.

It's not personal, it's just data.