My Pixel has a manufacturing defect

Re:My Pixel has a manufacturing defect by jasonlotito on Saturday December 10, 2016 @10:36AM (#13146080)

In the last 5 years, I've had better customer service from Dell then Apple. In fact, in one day, I deal with both Apple and Microsoft customer service, and Microsoft won, hands down.

I'm not going to pretend that Apple's customer service is horrible, but I can safely say that they aren't special anymore. Maybe I've just been incredibly unlucky, but simply put, their customer service is lackluster at best.

Edit: Just to be clear, this is all consumer level support.

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Re:My Pixel has a manufacturing defect by Kipters on Saturday December 10, 2016 @12:32PM (#13146725)

Same as my experience. I've had four awesome experiences with Microsoft support.

1. Microsoft Band, a month after its warranty expired (bought in the USA), they still replaced it for free because of plastics wear, a common issue for that version

2. GF's Surface RT: faulty touch screen 1 year and half after she bought it, replaced for free, no questions asked, they even sent the replacement before I shipped the faulty one

3. GF's Lumia 925: she thought the pictures taken by the back camera were yellow-ish, she got it replaced with another brand new 925 for free. Six months later we bricked it trying to install a Windows 10 Insider Preview, replaced for free with a Lumia 830

4. My Lumia 1520, sent it in for repair because the battery was wearing out (it lasted a little more than a day instead of 1 and half/two), got a Lumia 950 XL instead

A friend of mine also got his Surface Pro 3 replaced for free.

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Re:My Pixel has a manufacturing defect by j3FF3ry on Saturday December 10, 2016 @02:11PM (#13147302)

Did they ask to hold the full retail value of the device for the advanced replacement? Because when I was having issues with my surface book they asked me to send it in. At that time I couldn't be without the device and I asked for an advance replacement. At that point they wanted to hold the full retail amount until they received the new one.

I went ahead and did it but I struggled since it was not a small purchase price. I received the replacement and sent the defective unit back. Expecting the hold to be released with in 2-3 business days after they received the defect unit. Nope. They ended up holding the money for 15 business days.

I don't know if I'll ever buy something Microsoft again.

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Re:My Pixel has a manufacturing defect by Kipters on Monday December 12, 2016 @02:52AM (#13156385)

No, they didn't hold the full retail value (only 150€), but maybe that's because the device had been out for almost two years at that time

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