j3FF3ry

Did they ask to hold the full retail value of the device for the advanced replacement? Because when I was having issues with my surface book they asked me to send it in. At that time I couldn't be without the device and I asked for an advance replacement. At that point they wanted to hold the full retail amount until they received the new one.

I went ahead and did it but I struggled since it was not a small purchase price. I received the replacement and sent the defective unit back. Expecting the hold to be released with in 2-3 business days after they received the defect unit. Nope. They ended up holding the money for 15 business days.

I don't know if I'll ever buy something Microsoft again.

Looks like you've awoken to the syndrome.

Right, most of the time you would meet the technician and unlock your car or hand them the keys until they are done. They don't just walk up to a locked car and replace the glass. I am sure on some care with out and alarm sensor on the windshield they would almost be able to replace the glass without the keys. I am sure that's a rarity though.

I have a friend that works in the industry. I'll bring this up to him and see what he says.

I have never came across any extremist video on facebook, youtube or even twitter. Maybe if I was actually searching for it I could find it? What sort of terms would one use?

The last post was from April of 2015. Can we update the title?